The Terms and Conditions were last updated on October 16, 2025

1. Introduction

GDK Network Systems (“we”, “our”, “us”) provides professional technology support and IT consultancy services.
We are committed to protecting your personal data and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) and any applicable local laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

2. Data Controller

For the purpose of data protection laws, GDK acts as the Data Controller for all personal data collected through this website or in the course of providing our services.

Contact details:
GDK Network Systems
📧 support@gdk.ie

3. What Personal Data We Collect

We collect personal and business data that is necessary to deliver our services and operate our website effectively. This may include:

• Contact details: Name, company name, job title, email address, phone number

• Technical data: IP address, browser type, operating system, and website usage data

• Service information: Details you share with us regarding IT systems, support requests, or consulting needs

• Payment details: If applicable, billing or invoicing information

• Communication history: Emails, messages, or calls related to support or enquiries

4. How We Collect Personal Data

We collect information in the following ways:

• When you contact us via our website, email, or phone

• When you enter into a contract for IT or consultancy services

• Automatically through cookies and analytics when you visit our website

• From publicly available business sources or partners (e.g., referrals)

5. Legal Bases for Processing

Under the GDPR, we process personal data only when we have a lawful basis to do so. These include:

• Contractual necessity: To perform a contract or provide services you have requested

• Legitimate interests: To improve our services, communicate with clients, and maintain IT security

• Legal obligations: To comply with tax, accounting, or regulatory requirements

• Consent: When required, for optional communications or non-essential cookies

6. How We Use Your Data

We use personal data to:

• Provide and manage our IT and consultancy services

• Communicate with you regarding support, inquiries, or ongoing projects

• Process billing and payment information

• Maintain the security and integrity of our systems

• Improve our website and customer experience

• Comply with legal and regulatory requirements

We will never sell, rent, or trade your personal data.

7. Data Sharing and Third Parties

We may share your personal data only when necessary, and only with trusted partners or service providers, such as:

• Cloud hosting or email providers (e.g., Microsoft, Google Workspace)

• Backup and disaster recovery vendors (e.g., Datto, Acronis)

• Professional advisors (e.g., accountants or legal consultants)

• Regulatory authorities if required by law

Each third-party processor is bound by GDPR-compliant contracts to ensure your data is handled securely and only for the agreed purposes.

8. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).
Where this occurs, we ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs) or adequacy decisions by the European Commission.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Typical retention periods:

• Customer records and communications: up to 7 years after the end of the contract

• Support logs or diagnostics data: up to 12 months, unless longer retention is needed for troubleshooting

• Financial and billing data: as required by tax or accounting laws

After this period, data is securely deleted or anonymized.

10. Your Data Protection Rights

Under GDPR, you have the right to:

• Access – request a copy of the personal data we hold about you

• Rectification – request corrections to inaccurate or incomplete data

• Erasure – request that we delete your personal data (“right to be forgotten”)

• Restriction – request limits on how we process your data

• Portability – request that your data be transferred to another provider in a structured format

• Objection – object to data processing based on legitimate interests

• Withdraw consent – withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, contact us at [support@gdk.ie].
We will respond within one month, in line with GDPR requirements.

11. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, loss, or misuse.
These may include:

• Encrypted communications (HTTPS, VPN, SSL/TLS)

• Access controls and multi-factor authentication

• Regular software patching and monitoring

• Staff confidentiality agreements

12. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse site usage, and personalize user experience.
For more information, please refer to our Cookies Policy.

13. Children’s Privacy

Our website and services are intended for business use and not directed toward children under the age of 16.
We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
Any updates will be posted on this page with a revised “Last updated” date.
If significant changes are made, we will notify you by email or via our website.

15. Contacts and Complaints

If you have any questions or concerns about how we process your personal data, please contact:

📧 Support@gdk.ie
📍 Nutgrove Office Park, Unit E2 Nutgrove Ave, Rathfarnham, Dublin, D14 AP60